Privacy Policy
The ELOQUENCE project prioritizes safeguarding your privacy and is actively working on advancing technology to provide you with the utmost secure and empowering online experience. This Privacy Policy pertains to the official website of the ELOQUENCE Horizon Europe project (Grant Agreement No 101135916) and governs the collection, protection, and utilization of data. The responsibility for the website lies with the ELOQUENCE project Communication Manager (INOSENS DOO NOVI SAD), which focuses on sharing and exchanging information regarding the project’s research and its results.. This privacy policy serves as a transparency instrument to inform you about the data practices outlined in this statement. At no point does using the ELOQUENCE project’s website imply consent to data practices; instead, explicit consent must be obtained. You have the right to access, rectify, and erase your personal data, as well as other rights under applicable data protection laws.
Policy Scope
This Privacy Policy is applicable to the website eloquenceai.eu, regardless of the device used to access it, such as computers, mobile phones, tablets, TVs, or other devices.
Collection and Usage of Personal Data
Unless specifically mentioned in the relevant sections of the website, the personal data collected from the usage of our website is processed as follows:
(i) Email Communication
When you choose to communicate with us via email, we request your name and mailing address. Please note that providing this information is essential for us to respond to your message personally. The only required data for this purpose is your name and mailing address.
(ii) Social Media
Certain web pages on our website may utilize social plug-ins from external organizations (e.g., Twitter’s retweet function). These organizations may receive and use personal data regarding your visit to our website or apps. If you browse our website or view content on our apps, the information they collect may be associated with your account on their respective platforms. For more details on how these organizations handle personal data, please refer to their privacy policies or other legal documents.
(iii) Site Visitation Tracking
We employ Google Analytics (GA) to track user interactions and gather statistical insights. This data helps us understand the number of website users, their browsing patterns, and their overall journey through our website. Although GA records data such as geographical location, device, internet browser, and operating system, none of this information personally identifies you to us. Your computer’s IP address is anonymized by GA services and cannot be used to personally identify you. We consider Google as a third party. GA employs cookies, which are further described in Google’s developer guides. Please note that disabling cookies in your internet browser will prevent GA from tracking your visit to our website.
Storage of Personal Data
If you provide your contact details through the preferred email message or contact form, your details will be securely stored by ELOQUENCE and will not be shared with any third parties, except as outlined below. Your data will be accessible only to authorized personnel.
Currently, this website only stores personal data in the following cases:
By Us: ELOQUENCE directly stores your contact details when you provide them via email or the contact form on our website.
By the Data Controller: INOSENS, the data controller, securely manages and stores your personal data.
By Third Parties on Our Behalf: Third-party service providers, such as Brevo, may store your contact details on our behalf to facilitate email communications and other services. These providers are carefully selected to ensure they comply with GDPR and other relevant data protection regulations.
We utilize state-of-the-art technology and implement various safeguards to protect your personal data from misuse or unauthorized processing. These safeguards include restricting access to authorized individuals, isolating IT systems used for data processing, and continuously monitoring system access to prevent misuse.
Mailing System: Your contact details, including name and email address, are stored on Brevo (our mailing system), which is fully GDPR compliant. For more information on how Brevo handles your data, you can access their Privacy Policy here.
Contact Form: If you use the contact form on our website, your details are stored on the INOSENS server. We ensure that this data is securely managed and accessible only to authorized personnel.
We employ robust technical and organizational measures to protect your data during transfer and storage. These include encryption, secure access controls, and continuous monitoring to prevent unauthorized access and misuse.
Retention Period of Personal Data
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. Specifically, we will retain your data for 4 years after the end of the ELOQUENCE project, which started in January 2024. When the data is no longer needed, we securely delete it.
Cookies and Third-Party Cookies
Cookies are small text files used by websites to enhance user experience. Our website uses both necessary cookies and Google Analytics (GA) cookies to gather statistical insights. Here is a detailed overview:
1. Necessary Cookies:
These cookies are essential for the proper functioning of the website. They do not collect any personal information and are used to ensure the website operates smoothly.
2. Google Analytics (GA) Cookies:
We use GA cookies to track user interactions and gather statistical insights. This data helps us understand the number of website users, their browsing patterns, and their overall journey through our website. Although GA records data such as geographical location, device, internet browser, and operating system, none of this information personally identifies you to us. Your computer’s IP address is anonymized by GA services and cannot be used to personally identify you. For more information on GA cookies, please refer to Google’s developer guides.
3. Managing Cookies:
You have the right to configure your browser to notify you before accepting cookies or to refuse them, although doing so may limit access to certain features of the website. Consult your browser’s help section for instructions on managing your cookie preferences. It’s important to note that many parts of the website can be accessed and navigated without enabling cookies. If you use multiple computers in different locations, ensure that each browser is adjusted to accommodate your cookie preferences.
By using our website, you consent to the use of necessary and GA cookies as described in this section. If you have any questions or concerns about our use of cookies, please contact us at info@eloquenceai.eu.
Data Breaches
At ELOQUENCE, we take the security of your data very seriously. We have implemented state-of-the-art technology and various safeguards to protect your personal data from misuse or unauthorized processing. These measures include:
Restricting Access: Only authorized individuals have access to personal data.
IT Systems: Our IT systems used for data processing are isolated and continuously monitored to prevent misuse.
Continuous Monitoring: We constantly monitor system access to detect and prevent unauthorized activities.
In the unlikely event of a data breach, we have a comprehensive response plan in place to address and mitigate any potential harm. This includes:
Immediate Action: Promptly identifying and containing the breach to prevent further unauthorized access.
Notification: Informing affected individuals and relevant authorities as required by applicable laws.
Investigation: Conducting a thorough investigation to understand the cause and impact of the breach.
Remediation: Implementing measures to prevent future breaches and address any vulnerabilities.
We are committed to protecting your personal data and ensuring its security at all times. If you have any concerns or questions regarding data breaches, please contact us at info@eloquenceai.eu.
Data Subject Rights
The General Data Protection Regulation (GDPR) is a regulation enacted by the European Union (EU) to protect the privacy and personal data of individuals within the EU and the European Economic Area (EEA). The GDPR applies to any organization, regardless of its location, that processes the personal data of individuals in the EU/EEA. It aims to give individuals more control over their personal data and to ensure that their privacy is protected in today’s digital world.
Under the GDPR (Articles 15-21), you have several important rights pertaining to your personal data:
Right of Access: You have the right to access your personal data and obtain additional information about how we process it.
Right to Rectification: You can review, correct, update, or modify your personal data.
Right to Erasure (Right to Be Forgotten): In certain cases, you have the right to request the deletion of your personal data.
Right to Restriction of Processing: You can request the restriction of processing your personal data under specific circumstances.
Right to Object to Processing: You have the right to object to the processing of your personal data based on legitimate interests pursued by Data Controllers, including direct marketing and consumer profiling.
Right to Data Portability: You have the right to receive your personal data in a commonly used format and request transmission to another controller if technically feasible.
Right to Withdraw Consent: If processing is based on your consent, you have the right to withdraw it at any time.
To exercise any of these rights, please:
● Contact us using the provided contact details.
● Provide sufficient information for identification purposes.
● Specify the information to which your request relates.
Response Time for Data Subject Requests
We strive to fulfill all requests within 30 days. However, depending on the specific right or complexity of the request, this period may be extended.
Data Controller and Contact Details
INOSENS doo Novi Sad (“INOSENS”), a Private Company registered in Serbia with its registered office at Sonje Marinkovic 18, Novi Sad is the data controller for this website.
Email: info@inosens.rs
For any questions, comments, or requests related to this Privacy Policy, you can also contact us at the aforementioned email address or postal address.
Complaints Procedure
We aim to address any queries or concerns you may have about our use of your data. If you believe that we have not adequately responded to your complaints or concerns, you have the right, under the General Data Protection Regulation (GDPR), to lodge a complaint with your local data protection or supervisory authority in the European Union or European Economic Area. You also have the option to lodge a complaint with the Serbian Data Protection Authority:
Contact Information for the Serbian Data Protection Authority:
Name: Commissioner for Information of Public Importance and Personal Data Protection
Address: Bulevar kralja Aleksandra 15, 11120 Belgrade, Serbia
Phone: +381 (0)11 3408 900
Email: office@poverenik.rs
Website: www.poverenik.rs
We are committed to resolving any issues promptly and ensuring your data is handled in accordance with GDPR and other relevant data protection laws.
If you have any questions or need further assistance, please contact us at info@eloquenceai.eu.
Changes to Our Privacy Policy
This privacy policy may be updated periodically to comply with legislative requirements or industry developments. We will not explicitly notify our stakeholders or website users of these changes. Therefore, we recommend checking this page occasionally for any policy updates.
Last updated: 25/06/2024