Omilia provides voice-enabled dialog systems to companies across North America, Canada, and Europe, helping them become smarter and more efficient in serving their customers. Omilia’s Conversational AI platform offers no-code, enterprise-scale customer service automation across voice and text channels, with industry-specific models and integration with leading CCaaS platforms. Omilia's technology suite powers the IVR of some of the largest banks, insurance, telecommunications, and utility companies worldwide.

Omilia will lead the pilot “Retrieval-augmented LLMs as virtual agents, capable of understanding the user’s goals, making API calls and responding with empathy”. It will also be involved in most WP, to contribute with its experience in automated customer care.