Contact Centers — ELOQUENCE
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Your agents, amplified.
Your costs, reduced.

ELOQUENCE deploys RAG-powered virtual agents that understand your business, speak your customers' languages, and resolve issues without fine-tuning for every new product or market.

Request a contact centre demo → Try the Playground
+20%
First-call resolution target (KR11)
+50%
Customer satisfaction target (KR13)
+20%
Call containment rate target (KR14)
35+
EU languages — no extra configuration
The challenge

Traditional contact centre AI
breaks at scale.

Every new product line, new market, or new language requires months of fine-tuning. Agents give inconsistent answers. Customers repeat themselves. Escalation rates climb. And none of it works in Croatian or Slovak.

🔁
Endless fine-tuning cyclesEvery new enterprise context requires expensive retraining. Deployment timelines stretch to months.
🌐
English-only or poor multilingual supportCustomers in smaller EU markets get worse service — or no AI support at all.
💬
Hallucinated or outdated answersGeneric LLMs answer from training data, not from your actual product documentation or policies.
📉
High escalation ratesAgents that can't complete transactions or access live data push customers to human agents — defeating the purpose.
The ELOQUENCE solution
Zero fine-tuning
Generalises to new enterprise contexts from your documents alone
RAG retrieval means the agent learns your business from your content — no model retraining required.
Live data access
Makes API calls, checks account status, processes transactions
Not just answering questions — completing tasks. Integrated with your backend systems.
Multilingual
35+ EU languages with the same answer quality
Minority language customers get the same experience as major language customers. No second-class service.
Empathetic dialogue
Multi-turn, goal-tracking conversations that understand context
Maintains state across long interactions. Recognises frustration and adapts tone accordingly.
Industries served

Built for the most demanding sectors.

ELOQUENCE's contact centre solution was validated across three industries where accuracy, compliance, and empathy are all non-negotiable.

🏦
Financial Services
Account queries, transaction disputes, product eligibility — handled accurately, compliantly, and in the customer's language.
🛡️
Insurance
Claims intake, policy queries, coverage explanation — complex information delivered clearly without agent error.
⚡
Utilities
Billing disputes, outage updates, service changes — high-volume, repetitive queries handled at scale without queue times.
How it works

From customer query to resolved issue.

ELOQUENCE handles the full contact centre interaction cycle — from greeting to resolution — without human intervention for routine queries.

01
Customer contacts
Voice or text, in any of 35+ EU languages. ELOQUENCE detects language automatically and responds natively.
02
Intent understood
Multi-turn dialogue tracks the customer's goal across the conversation — even if they change topic or provide incomplete information.
03
Answer retrieved
RAG pulls verified answers from your enterprise documents, policies, and live data APIs — no hallucination.
04
Issue resolved
Routine queries resolved without escalation. Complex cases handed to human agents with full context summary.
Outcomes

Targets from the enterprise pilot.

ELOQUENCE's contact centre pilot was led by Omilia — one of Europe's leading conversational AI platforms — across finance, insurance, and utilities deployments.

+20%
First-call resolution
More queries fully resolved on first contact — fewer callbacks, less re-escalation, lower agent burden.
KR11 — Enterprise pilot target
+50%
Customer satisfaction
Faster resolution, native language support, and consistent answer quality drive measurable satisfaction improvement.
KR13 — Enterprise pilot target
+20%
Call containment rate
More interactions fully handled by AI without human escalation — reducing operational cost per contact.
KR14 — Enterprise pilot target

See it handle your
real queries.

Send us a sample of your most common contact centre scenarios and we'll demo ELOQUENCE resolving them — in your language, with your content.

Request a contact centre demo →
Demo with your actual use cases — not a generic script.
Any EU language — we test in whichever market matters most to you.
Integration discussion — we'll map ELOQUENCE to your existing infrastructure.
48-hour response — from the technical team, not a sales pipeline.